Frequently Asked Questions
All sales are final
No pets allowed
Use our facilities at your own risk
We reserve the right to refuse service to anyone
We have a 7 day cancellation policy. If you cancel your reservation outside 7 days prior to your tour date, your payment, less a $20 per person administration fee , will be refunded to you. If you need to change your reservation date or time, you may do so one time, up to 7 days prior to your originally scheduled tour, at no charge.
No refunds or reschedules will be given with less than 7 days notice. Your tour reservation is transferable, so you can give it away or sell it if you choose provided they fall within the allowable weight range.If you arrive for your tour, and decide not to zip you will not be given a refund.
If Sonoma Canopy Tours cancels your tour due to weather or other unforeseeable condition, we will reschedule your tour for another available time, or give you a full refund…your choice.
We do expect you to arrive at least 30 minutes prior to your reserved tour time.If you are late, you will not receive a refund or be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not.
The canopy tour is designed for use by participants of average mobility and strength, and who are in reasonably good health. You must be 10 years old and weigh a minimum of 70 pounds up to a maximum of 250 pounds. You are responsible for knowing the weight and tolerance of heights of each member of your party.The guides may verify that each participant is within the age/weight parameters Refunds will not be given for individuals who change their minds or are outside the weight limit.
Keep your pockets free of any sharp object, like keys or pens. We provide secure storage for all of your valuables in the Gift Shop!
We also provide the harness, the helmet, and the gloves.
Please follow these clothing suggestions:
For the winter, synthetic fleece or wool jackets and long underwear are suggested. When cotton clothing gets wet it may not shed moisture and may make your colder.
Rain Coats and Rain Pants work best, we rent them in our Gift Shop from November through May! We do not sell rain gear.
Wear layers, early morning and late afternoon flights may be a little chilly
Tank tops and shorts are acceptable
Rider Requirements For All Courses
- Each rider must be 10 years of age or older
- Riders age 10–15 MUST have an adult accompanying them through entire course
- Minimum weight 70 pounds
- Maximum weight is 250 pounds
- No Pregnant riders
Special Prices for Children (ages 10 to 17) and Seniors (age 59 and better)! Children’s prices begin at $69 and Senior’s prices begin at $89 for weekdays.