We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Sonoma Canopy Tours provides support via Phone, FAX, and Email.
Fax: (707) 874-2509
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
Terms and Conditions of Sale:
- All sales are final
- No pets allowed
- Use our facilities at your own risk
- We reserve the right to refuse service to anyone
We have a 7 day cancellation policy. If you cancel your reservation outside 7 days prior to your tour date, your payment, less a $20 administration fee, will be refunded to you. If you need to change your reservation date or time, you may do so one time, up to 7 days prior to your originally scheduled tour, at no charge.
No refunds or reschedules will be given with less than 7 days notice. Your tour reservation is transferable, so you can give it away or sell it if you choose provided they fall within the allowable age/weight range.
If you arrive for your tour and choose not to zip you will not be given a refund.
If Sonoma Canopy Tours cancels your tour due to weather or other unforeseeable condition, we will reschedule your tour for another available time, or give you a full refund...your choice.
We do expect you to arrive at least 30 minutes prior to your reserved tour time. If you arrive less than 30 minutes prior to your departure time, you may miss your tour and will not receive a refund or be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not.
Is This Trip For You?
The canopy tour is designed for use by participants of average mobility and strength, and who are in reasonably good health. You must weigh a minimum of 70 pounds up to a maximum of 250 pounds. You are responsible for knowing the weight and tolerance of heights of each member of your party. The guides may verify that each participant is within the age/weight parameters. Refunds will not be given for individuals who change their minds or are outside the weight limit.
You must be able to follow your guide's simple directions, climb a 30 feet spiral staircase, and be willing to do an 80 rappel at the end of the tour—with your guide's help, of course. Even though ziplining doesn't take much physical effort, we encourage you to consider your comfort level with heights and the number of ziplines on the tour—people with a serious fear of heights should not participate. In addition, ziplining is not for those with recent joint or bone injuries, heart conditions, or pregnant women.
The information contained in this website is for general information purposes only. We endeavour to keep the information up to date and correct. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.